Shipping policy

Shipping Policy

 

At Lotus & Silk, we are committed to delivering your order as quickly and safely as possible.

Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

 

Shipping Time

 

Estimated delivery times vary based on your location:

• United States: 5–10 business days

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or peak seasons.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us at sales@lotusandsilk.shop, and we will be happy to assist you.